Inspiring And Enabling People
To Make A Difference
I have a habit of saying that Change Management is one of the most highly valued skills in business today. The ability to drive change through an organisation, and even more importantly, make it stick, is certainly a rare ability and one that our DELTA™ Change Agents get handsomely rewarded for. However, it would be a mistake to think that just being able to change things was going to suddenly propel you to superhero status – indeed, sometimes, it can have quite the opposite effect.
Just as valuable as being able to change things, is the ability to know when things need to be preserved, just as they are. I’ve called this “No Change Management”. Sometimes, processes and procedures are running so smoothly, or teams are working so effectively, that it is your job as the manager or leader to protect them, with just as much passion and zeal as the person seeking to implement a change.
This is more than maintaining “business as usual” when certain elements of the work are changing, this is about knowing when things don’t need to change at all. You see this best in companies that strategically set out to be No.2 in their market. They’re happy to let the pioneering No.1 take on all of the new ideas, swallow all of the costs associated with being first to market. They don’t need to make the changes so quickly, in fact it is in their interest to lag behind and protect the current methods until the path to the future has already been cleared.
Another example, of effective “No Change Management” is within the public sector. Often, on the whim of new government, changes are announced that would have a huge impact on the quality of service if they were implemented immediately. The system has a number of “no change” checks and balances to ensure that enough time is given for the proposals to be fully examined before anything is done. This can be hugely frustrating for those caught in the middle, but the negative impact of ad-hoc change would be even greater.
For more information on the positive benefits of doing nothing – check out our free video series The PPS Method