Inspiring And Enabling People
To Make A Difference

Passengers with a major airline were not being complimentary about the pilots. However, we found that the pilots loved their organisation, felt they were in a great team and even thought their leaders were doing a great job.  The problem? They hated the customer interaction!  The solution? A few minor changes to the passenger welcome process (proposed by the crews) and happiness was restored to the skies!

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